Refund & Returns Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a change-of-mind return, your item must:

• Be unused and in its original condition
• Be returned in its original packaging with all accessories, manuals and components
• Include proof of purchase or an order number
• Be returned within 30 days of delivery
• Not fall within our excluded change-of-mind return categories

Your rights under Australian Consumer Law apply regardless of these change-of-mind return conditions.

If you change your mind about a purchase, you may request a return within 30 days of receiving your order. For approved change-of-mind returns:

• The product must be unused and in resalable condition
• Original packaging must be retained
• Return shipping costs are the customer's responsibility
• Original shipping charges are generally non-refundable
• Refunds will be processed after the returned item has been received and inspected

We do not charge a separate administration or restocking fee for eligible change-of-mind returns. Change-of-mind returns are subject to approval under the conditions of this policy.

If your order arrives damaged, faulty, defective or not as described, please contact us as soon as possible. To help us investigate, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging, where reasonably available

We will work with our supplier and delivery partners to resolve the issue as quickly as possible. Depending on the circumstances and your rights under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

For a major failure, you may choose a refund or replacement in accordance with Australian Consumer Law. Where goods fail to meet a consumer guarantee, we will meet our obligations regarding reasonable return or collection costs.

If you receive an incorrect product, please contact our customer support team. We will investigate and arrange an appropriate resolution, including a replacement or refund where applicable, at no additional cost to you.

Please do not return the item until our team has provided return instructions.

For hygiene, safety and product-specific reasons, we generally do not accept change-of-mind returns for:

• Personal care and hygiene products that have been opened or used
• Mattresses, pillows and bedding that have been opened or used
• Underwear and intimate apparel
• Consumable products that have been opened
• Products that have been assembled, installed, altered or used
• Custom-made or personalised products
• Clearance items expressly identified as final sale

These exclusions apply only to voluntary change-of-mind returns. They do not affect your statutory consumer guarantee rights.

For furniture, homewares and bulky products, additional return conditions may apply. Please ensure you check product dimensions, specifications, colours and delivery requirements before purchasing.

For change-of-mind returns involving bulky items:

• Return freight costs are the customer's responsibility
• Items must be unused, unassembled and securely packaged
• Products must be returned to the nominated supplier warehouse
• Original delivery charges are generally non-refundable

For faulty or incorrectly supplied products, your Australian Consumer Law rights continue to apply.

Once an approved change-of-mind return has been received and inspected, we aim to process your refund within 5–10 business days.

Refunds will generally be issued to the original payment method used at checkout. Please allow additional time for your bank or payment provider to process the transaction.

Refunds required under Australian Consumer Law will be provided in accordance with your legal rights and will not be subject to change-of-mind return restrictions.

If you need to cancel an order, please contact us as soon as possible. We will attempt to cancel your order before it is dispatched.

If your order has already been dispatched, cancellation may not be possible and our standard returns process may apply.

This does not limit your rights under Australian Consumer Law, including where a product cannot be supplied within an agreed or reasonable timeframe.

If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will investigate with the courier and supplier.

Where goods are lost in transit or cannot be delivered, we will provide an appropriate remedy in accordance with Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

To request a return, refund or exchange, please contact our customer support team through our website's Contact Us page. Include your order number, the product you wish to return and the reason for your request.

Our team will review your enquiry and provide further instructions, including the correct return address where applicable.

For questions regarding refunds, returns, damaged items or exchanges, please contact our customer support team through our website. We are committed to providing fair resolutions and a positive shopping experience.

Thank you for shopping with us!