Shipping & Delivery Policy

Orders are generally processed and dispatched within 1–2 business days after payment confirmation, subject to stock availability and supplier processing times.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Once your order has been dispatched, you will receive shipping confirmation and tracking details where available.

We aim to deliver your order as quickly and efficiently as possible.

Sydney, Melbourne & Brisbane Metro

3–7 business days

Gold Coast & Sunshine Coast

3–8 business days

Adelaide Metro

4–9 business days

Perth Metro

7–15 business days

Tasmania

7–15 business days

Regional NSW, VIC & QLD

5–12 business days

Regional SA & WA

7–15 business days

Northern Territory

7–15 business days

Remote Australian Locations

10–20 business days

Please note: Delivery timeframes are estimates only and are calculated from dispatch, not the date the order is placed. Actual delivery times may vary depending on product availability, warehouse location, courier operations and your delivery postcode.

Shipping costs are calculated at checkout based on your delivery location, the products ordered and applicable supplier or courier charges.

Additional shipping charges may apply to bulky items, regional locations or remote delivery addresses.

Once your order has been dispatched, we will provide tracking information where available so you can follow your delivery.

Please allow up to 48 hours after dispatch for tracking information to become active.

Some products may be shipped from different Australian warehouses or supplier locations.

If you purchase multiple items, your order may arrive in separate deliveries and on different dates.

Furniture, large household products and other bulky items may require specialised freight services.

These deliveries may take longer than standard parcels, particularly for regional and remote locations.

Courier services may require assistance with unloading, depending on the size and weight of the item.

Certain products may have delivery restrictions for Western Australia, Northern Territory and remote Australian postcodes.

If a product cannot be delivered to your address, our customer service team will contact you to discuss available alternatives or arrange a refund for the unavailable item.

While we make every effort to meet estimated delivery timeframes, occasional delays can occur due to:

• High seasonal demand, including Christmas and major sale periods
• Courier network delays
• Extreme weather or natural disasters
• Public holidays
• Regional or remote delivery restrictions
• Supplier processing or warehouse delays

We appreciate your patience and will assist with delivery enquiries wherever possible.

Customers are responsible for providing accurate delivery information at checkout.

If you notice an error in your shipping address, please contact our customer service team as soon as possible.

Once an order has been dispatched, address changes may not be possible. Additional redelivery charges may apply where permitted by law.

If your order arrives damaged or has not arrived within the expected delivery period, please contact our customer service team.

We will investigate the issue with the supplier and courier and assist with an appropriate resolution.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law, including your rights to remedies for goods that are not delivered within a reasonable time.

If you have any questions about shipping, delivery or your order, please contact our customer support team through the contact page on our website.

We are here to help make your shopping experience as smooth as possible. Thank you for shopping with us!